Accountability Framework

Rock Advisory Partners, LLC is committed to earning and maintaining the trust of our public, nonprofit, and private-sector partners through clear decision-making, strong internal controls, and a culture of accountability. Our accountability and governance framework is designed to support ethical conduct, high-quality work products, and responsible stewardship of client resources.

Our Accountability Commitments

We operate with a governance approach grounded in five core commitments:

  1. Integrity and independence
    We provide candid, evidence-based advice. We do not tailor findings to fit a preferred outcome.

  2. Accountability and transparency
    We document decisions, assumptions, methodologies, and deliverables so clients understand how conclusions were reached.

  3. Quality and continuous improvement
    We use structured review practices to ensure consistency, accuracy, and practical usefulness.

  4. Confidentiality and responsible data use
    We protect sensitive information and apply disciplined data handling standards throughout engagements.

  5. Compliance and ethical contracting
    We follow applicable laws and requirements related to procurement, conflicts of interest, and reporting.

Decision-Making and Oversight

Engagement Acceptance and Risk Review - Before initiating work, we confirm the following:

  • Scope clarity (objectives, deliverables, schedule, roles)

  • Fit and feasibility (capacity, expertise, timeline realism)

  • Compliance (contracting pathway, procurement rules, reporting requirements)

  • Risk factors (data constraints, stakeholder complexity, political/operational sensitivities)

Project Management and Deliverable Quality - Each engagement follows a structured workflow:

  • Written scope and workplan

  • Milestone check-ins and change control for scope adjustments

  • Internal review prior to submission (technical review and editorial review, as needed)

  • Lessons learned captured to strengthen future delivery

Client Feedback and Issue Resolution

We welcome feedback and address concerns promptly.

If an issue arises, we will:

  • Acknowledge the concern quickly and clarify desired outcomes

  • Review relevant documentation and project context

  • Propose corrective actions (timeline adjustments, revised deliverables, added review steps)

  • Confirm resolution in writing when appropriate

Ethics, Conflicts of Interest, and Confidentiality

We are committed to avoiding conflicts of interest and maintaining professional independence.

Our approach includes:

  • Identifying potential conflicts during engagement intake and throughout delivery

  • Disclosing conflicts to the client when relevant and required

  • Implementing mitigation measures, which may include role separation, firewalling information, or declining/ending an engagement

  • Maintaining independence in analysis, recommendations, and documentation

Confidentiality and Information Security

We safeguard client information and use it only for authorized purposes.

Common controls include:

  • Access limited to staff supporting the engagement

  • Secure storage and sharing practices for documents and data

  • Clear data retention and disposition practices aligned with contractual requirements

  • Use of approved collaboration tools based on client requirements

Continuous Improvement

We refine our methods based on outcomes and client experience. Our improvement practices may include:

  • Post-engagement debriefs

  • Internal checklists for recurring deliverables

  • Periodic updates to templates, review steps, and training materials

Financial Stewardship & Contract Compliance

We manage contracts and finances with an emphasis on accuracy and responsible stewardship.

Key practices include:

  • Contract and budget tracking against scope and milestones

  • Documentation supporting invoices and reimbursable expenses (when applicable)

  • Subcontractor oversight (scope alignment, deliverable review, compliance checks)

  • Recordkeeping consistent with contract terms and applicable requirements

Governance

Ownership and Leadership

Rock Advisory Partners, LLC is governed by its members and managed by its executive leadership. Leadership is responsible for setting strategic direction, approving major commitments, and ensuring the firm has the capacity and controls needed to meet client obligations.

Leadership responsibilities include:

  • Approving new service lines and major subcontracting relationships

  • Ensuring appropriate staffing and subject matter coverage for each engagement

  • Maintaining policies for ethics, confidentiality, and conflicts of interest

  • Overseeing financial controls and contract compliance

Board of Managers

Practical and systems-minded, Jacqueline Rodarte-Valle brings decades of affordable housing and community development finance leadership to the board. She strengthens Rock Advisory Partners’ governance with operational clarity, compliance discipline, and a focus on results that endure.

Jacqueline Rodarte-Valle

Analytical and steady, Sergio Valle, CPA, MBT, brings deep real estate tax and financial reporting expertise to the board. He supports Rock Advisory Partners’ governance with rigorous oversight, clear financial judgment, and disciplined risk management.

Sergio Valle

Strategic and execution-minded in equal measure, Raquel Favela provides board leadership grounded in three decades of housing, economic development, and community finance experience. She helps guide Rock Advisory Partners with disciplined governance, clear priorities, and a focus on measurable, mission-aligned impact.

Raquel Favela